Interview: Buster Tolfree

Buster Tolfree

Director of Mortgages, United Trust Bank

With 25 years management experience across various senior banking and lending roles, Buster is currently responsible for the end to end mortgage journey at UTB. In 2022 this saw the launch of BTL products to compliment a more established range of specialist Residential Mortgages and Second Charge loans.

As a protagonist of digital change, the UTB application journey balances the likes of biometric ID verification and App-based document upload via Nivo with complex rules engines to provide an ‘Auto-Underwrite’ alongside their 24/7 DIP. This leaves staff to focus on the real value-add tasks, ensuring Introducers receive a high quality level of service.

UTB have won 24 Mortgage awards in the last 7 years, with Buster personally winning Mortgages Business Leader of the Year at the Credit Strategy Awards 2022 and Business Leader: Second Charge Lender at the British Specialist Lending Awards in 2019, 2020, 2021 and 2022.